Billing address verification for utility companies
Billing address verification is essential to providing the best level of service to utility customers. By verifying an address on the phone or in an online portal during a customer's first interaction, utilities are able to ensure contact information is captured correctly while the customer is still engaged.
An incorrect billing address results in uncollected revenue, unnecessary engineer visits and even potentially life-threatening situations for power and utility providers. Experian QAS software verifies and standardizes customer data at the point of entry, helping to avoid:
- High service call volumes
- Operational inefficiencies
- Returned mail
- Budget cuts and staff reductions
Experian QAS offers a solution tailored to address the challenges faced by the utilities industry. Our products and services, enhanced with utility information, maximize the value of new or existing customer data.
| Benefit | |
|---|---|
| Address verification products capture, validate, cleanse, standardize and enrich customer contact information and work with any application used to enter address data. |