Licensing Errors

Error # -11500: License File not found
Error # -11501: Invalid License key
Error # -11502: Conflicting licenses found in license file
Error # -11510: License not found

The file qalicn.ini is responsible for maintaining license keys in QuickAddress Batch, Pro and Web products. The file can be opened with a text editor. The license keys reside at the bottom of this file below the comments. Make sure that the key contains only the name of the products being used in that directory; do not mix Batch, Pro and Web licenses in the same file. The keys you are entering should appear as follows, one per line:

Batch: XXXXXXXX-XX-XXXX-BATCH-USA

Pro: XXXXXXXX-XX-XXXX-PRO-USA

Web: XXXXXXXX-XX-XXXX-WEB-USA

Mixing license keys may prevent your QAS application from recognizing the correct one. If you see any extraneous license keys, please remove them. This includes development keys and eval keys.

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Data Errors

Error # -2606: Data file may be corrupt
Error # -1402: Dataplus set not found
Error # -1718: Dataset incorrectly configured
Error # -1730: Dataset not found
Error # -4315: Data unavailable at this level
Error # -4316: Data unavailable at this level
Error # -4570: Data set cannot be used
Error # -9300: Data set not available on server

Use the Configuration Editor in Windows to examine which datasets are installed and their respective release and expiry dates. Locate the Configuration Editor in the Start menu or run Qacfgwn.exe from the installation directory. Click on Database Manager in the left pane. This screen will indicate which datasets have been configured and are active. If a dataset is not found, please select it and click on "Deactivate" and reinstall the data.

Unix and Linux distributions do not come with a configuration utility. To manually examine the datasets, locate the data directory and confirm that the file sizes are the same as the file sizes in the latest install CD. The GUI-based Configuration Editor can also be used remotely from a Windows computer. Please also ensure that users have necessary permission on data files. Please contact support for more information.

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Connection Errors

Error # -2829: Lost connection to the server. Transaction timed out or server error
Error # -2507: The connect attempt failed
Error # -9292: TCP/IP accept failure
Error # -9298: Couldn’t open TCP/IP connection

These errors indicate that a connection to QuickAddress Pro Server or Web API could not be made. In Windows, these products run as a service. You can check that it's started by clicking on Start > Run and typing services.msc. Please check the status of QuickAddress Pro from this screen and restart the service if necessary. The default Startup Type is Manual. Change this to Automatic to run the service at system startup.

In Unix and Linux, these products run as a Daemon. You can check that it's running by entering “ps - ef| grep qaswvd” at the command line. If it isn’t, you can run the daemon and fork it to the background by entering “/qawvd &”.

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File Errors

Error # 2256: File not found – could not start engine

If you are running Batch over a network share, you will need a local installation of certain system tools. These tools include dll's and ODBC drivers that can be installed by running the setup from the Batch installation CD and unselecting everything except the system tools. Then open qawserve.ini and qaworld.ini and substitute local paths (e.g. c:\Program Files...) with UNC paths (e.g. \\server\c$\Program Files...). Please also make sure that the users have write access to the Batch directory.

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Other troubleshooting details

My output address is formatted incorrectly

The Configuration Editor in Windows can alter abbreviations, flatten diacritics, alter capitalization and retain non-matching elements.

Locate the Configuration Editor in the Start menu or run Qacfgwn.exe from the installation directory, expand a dataset, and select the appropriate layout. If you are using Pro Web, this is the Database layout. Use the Format Options screen to alter abbreviations, punctuation and diacritics. Use the and Element Capitalisation screen to alter capitalization.

Please be careful when working in the Address Format screen. Modifying individual address elements can cause addresses to be formatted incompletely or spuriously. Use the preview pane to ensure that addresses are formatted the way you intend them. Configurations to a Unix or Linux server can be made by running the system tools remotely from a Windows computer. Please contact support for more information.

I am moving QAS to a new server and my configurations need to be replicated

When you run the configuration editor, QAS Pro writes a script for that layout into a file called QAWSERVE.ini. If you want to copy that same configuration, the easiest way to do this is to copy the script and past it into the QAWSERVE.ini file that you would like to have the configuration available on. To do this, determine what the configuration you would like to copy is called. If you open Pro on the computer you are copying the configuration from and look in the title bar of the Pro window, you should see the name of the configuration in the title bar.

You can find your QAWSERVE.ini file in the program files for QAS Pro. Open your QAWSERVER.ini file in Notepad. Find the layout you want to copy. Copy all of the text below that layout name (including the layout name) and insert that text into the QAWSERVE.ini of the program files of the system you want to have the layout on. You can paste the script into the bottom of the new QAWSERVE.ini.

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