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Charleston County Park and Recreation Commission
QAS address verification improves operations and productivity
CCPRC staffers were manually researching bad addresses one-by-one, either by phone or through an Internet look-up service. Now with QAS, CCPRC is able to use its budget wisely, cut postal expenses, and provide an excellent level of customer service and satisfaction which encourages repeat visitors.
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Children's Art Project
Children's
Art Project adopts point-of-entry validation
Struggling with an inaccurate customer database, Children's Art
Project, which has funded over $18.5 million in programs for cancer
patients, turned to QAS software. The results? Time savings
of 30 seconds per address entered, and the validation of 12,500
addresses previously identified as incorrect.
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Drugstore.com
Real-time address verification supports positive customer experiences
Drugstore.com was spending more than $150,000 annually on address correction fees and faced an equally damaging cost: diminished customer service. After installing flexible and customer-friendly QAS software, drugstore.com significantly reduced address correction fees by $100,000 annually.
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Hastings Mutual Insurance Company
Insurance
Company improves productivity with address verification
In addition to losing $80,000 a year from labor, postage and printing
costs, Hastings Mutual was suffering from a database of thousands of
incorrect and duplicate addresses.
With the implementation of QAS Pro, Hastings Mutual was able to eliminate its "dual-entry" system, which required that each address be entered twice to ensure accuracy, saving employees significant time and effort and boosting productivity.
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Mission Federal Credit Union
QAS
saves MFCU over $100,000 in postage and printing costs
With help from QAS, Mission Federal Credit Union has been
able to reduce waste in mailing expenses, improve the efficiency of
its operating systems, and mitigate fraud, risk, account takeovers,
and identity theft. Printing and postage costs have been cut to the
tune of more than $100,000 annually.
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Nevada DMV
Accurate
resident addresses improve customer service
The database maintained by the Nevada Department of Motor Vehicles is
a critical database in that it is the most complete record of adults
in the state of Nevada.
After implementing QAS Pro, employees at the Nevada DMV can now capture standardized address information accurately and effortlessly, thereby delivering a superior level of customer service.
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Northwestern University
Gift
and record services adopt QAS address data entry systems
Staff at Northwestern's Gift and Records Services department are
using QAS Pro to validate addresses. This drastically
reduces the number of returned alumni magazines and donor tax
receipts while speeding up data entry by around a minute per record.
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Overton's
Overton's
checks addresses, cuts UPS delivery surcharges
At $5 for incorrectly addressed ground mail and $10 for air mail,
Overton's management decided they had to do something to reduce
carrier correction charges. Upon implementing QAS software, they saw
a 29% decrease in delivery surcharges almost immediately.
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Pacific Northwest Ballet
QAS
helps reduce returned mail for PNB's marketing mailings
With the PNB database riddled with address errors, more than 16% of
all marketing mail was being returned. QAS Pro was
introduced to validate patron addresses, achieving a "negligible"
rate of returned mail.
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Rhode Island Department of Labor and Training
Call
center operators validate addresses with QAS
More than 75,000 Rhode Island residents filed unemployment claims
through the state government last year. Staff have to enter two
correct addresses for every claim: the claimant's and the employer's.
Kathy Conti, Department of Labor and Training: "We used to enter an incorrect address and not know it was incorrect until weeks later, when the claim form would be returned by the Post Office."
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Saint Peter's University Hospital
QAS
helps reduce hospital's bad debt levels by 50%
Having experienced $3 million per year in bad debt that was directly
attributable to inaccurate addresses, this NJ hospital now uses
QAS Pro in the main registration and ER registration areas.
James Bowden, Director of Patient Financial Services: "It became apparent right away that this system was going to save us money."
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University of British Columbia
Better
Alumni Relations at University of British Columbia
By using QAS Pro, UBC has reduced call times, nearly
eliminated address errors and added value to the tracing program. The
improvements to the program have improved relationships with alumni
while increasing a sense of pride among the student callers.
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