Clicks FAQs

• What are Clicks?
• What is a Counter ID or Update Key?
• How do I locate my Counter ID or Update Key?
• What is an Update Code and how do I get one?
• How do I Apply an Update Code?
• How often do I need to monitor clicks and how do I do it?
• How do I transfer QA Pro Web Clicks on Windows?
• How do I transfer QA Pro Web Clicks on UNIX?
• How do I Purchase Clicks?
• How will I know if I have Run Out of Clicks?
• Do Clicks Expire?
• What should I do if I get the Error Invalid Copy Control when applying my Update Code?
• When should I use Development Clicks?
• How do I move from Development Clicks to Live Clicks?

What are Clicks?

Clicks are a pay as you go licence model for QAS software.

A click is counted as any search that brings back one or more possible address matches. This may be a unique match or a pick-list (up to 100 per click) of possible matches.

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What is a Counter ID or Update Key?

A Counter ID is the series of number and letters which identify your counter, It changes according to what your licence key is and it is a unique number eg. 1MFRZ7X7N6CMXZYFG0ASDF. If you are using an older product you might have an Update Key instead of a Counter ID.

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How do I locate my Counter ID or Update Key?

Windows:

You can find the Counter ID or Update Key within the Counter Administration facility found within the Configuration Editor/Administrator Console or Counter Maintenance Utility.

UNIX:

Navigate to the Pro Web installation folder, on the command line type:

./wvmgmtd counterinforead <server:port>

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What is an Update Code and how do I get one?

An update code is a series of numbers and letters that are entered into the counter to update the number of clicks on the counter.

To claim your update code E-mail clicks@qas.com and include your Account Reference, Counter ID (or update key) and meter name and the number of clicks you have purchased for that meter.

QAS will use the information you provide to generate an update code, which they will send to you. Please note you should have purchased clicks before any redemption can be made. See "How do I Purchase Clicks" below.

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How do I Apply an Update Code?

Windows:

You enter the update code within the Counter Administration facility found within the Configuration Editor/Administrator Console or Counter Maintenance Utility.

UNIX:

Navigate to the Pro Web installation folder, on the command line type:

./wvmgmtd counterupdate <server:port> <update code>

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How often do I need to monitor clicks and how do I do it?

We recommend that you monitor your clicks on a regular basis depending on usage; this can be done on Windows by checking your Counter Administrator found by going to Configuration Editor/Administrator Console or Counter Maintenance Utility.

To monitor clicks on UNIX navigate to the install directory and run the command:

./wvmgmtd meterslistread <server:port>

If your product version is V4 or above you may also like to set up email notifications for your clicks this can be done by editing your qawserve.ini file lines as follows:

ServerEmail={String defining the email address}

AdminEmail={String defining the email address}

MailServer={String defining the IP address}

NotifyMeterWarning={Integer defining the number of clicks left when warning is given}

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How do I transfer QA Pro Web Clicks on Windows?

Open up a command prompt and navigate to the Pro Web installation folder. In the command line type:

wvmgmtd meterstransfer <source server> <destination server> <metername1>:<clicks to transfer> [<meter name2>:<clicks to transfer> ...]

The meter name can be found in the administration console. Check that clicks have been transferred onto new server

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How do I transfer QA Pro Web Clicks on UNIX?

Navigate to the Pro Web installation folder on the command line type:

./wvmgmtd meterstransfer <server:port> <destination server> <metername1>:<clicks to transfer> [<meter name2>:<clicks to transfer> ...]

The meter name can be found by running the command:

./wvmgmtd meterslistread <server:port>

Check that clicks have been transferred onto new server by running above command on new server.

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How do I Purchase Clicks?

In order to purchase clicks you will need to contact your account manager. Clicks can be purchased from QAS in bundles of 750, 2500 and 5000 and these are then added to your software and counted down as they are used.

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How will I know if I have Run Out of Clicks?

The most common error messages you will receive when your clicks have expired are:

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Do Clicks Expire?

In accordance with Royal Mail Licensing clicks will expire after 12 months.

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When should I use Development Clicks?

Development clicks should be used any time in which you are using our product for developing purposes and not in a live environment. To obtain development clicks you need to speak to your account manager and obtain the relevant Development Licence Key and then follow the usual process to obtain your clicks.

NB. Please do not use live clicks within a development environment as we are unable to re-issue these clicks.

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How do I move from Development Clicks to Live Clicks?

You will have received a live licence key with your order of our product, you now need to remove the development licence key from the product and then enter the live licence key. The usual clicks process should then be followed to obtain your clicks.

NB. A development licence key will contain the string DVLP.

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