| Does Your Data Let You Down? |
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Are you abreast of all the legislation that governs
your use of customer information? If not, beware the consequences,
says Guy Matthews.
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Glass Half Full
 Try
to see the Data Protection Act not just as a threat but as motivation
to improve key processes, suggests Sarah Denner Brown.
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Look Before You Leap
Thinking of sending your call centre function abroad to save money?
Consider all angles first, warns Harry Meikle.
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