Success stories

Many Ecometry customers have enjoyed success and achieved significant ROI through the adoption of QAS for Ecometry. The software helps to boost operator productivity in the call center and improve customer data quality across all customer-facing operations.

The success stories below provide an in-depth look at how some of our customers have integrated QAS software into their existing Ecometry systems, and reaped significant benefits as a result.

QAS reduced Overton's delivery surcharges by 29%

Overton's was losing money in UPS surcharges, a common experience of retail merchants. They looked to QAS to reduce these charges through installing QAS for Ecometry on all 120 call center desktops. "They saw a 29% decrease in delivery surcharges almost immediately and an estimated 20 seconds saved per phone call."

"It's been a huge benefit, has reduced our address correction fees, and I think will continue to further reduce our costs."

- Tim Manns, Manager of Operations and Development

Read more about how checking addresses first is making a difference to the Overton's call center operation.

Children's Art Project benefited from the easy integration of QAS

The Children's Art Project was struggling with an inaccurate database that hampered marketing efforts for their more than 2,500 stores and one million catalogs sent per year. They also employed temporary help to deal with seasonal demands, leading to lower data quality and inflated shipping surcharges due to bad addresses.

Upon installation of QAS Batch, Children's Art Project realized how easy QAS software can be to install and operate, and promptly purchased QAS for Ecometry too.

"From reducing the number of keystrokes at point-of-entry to improving overall data accuracy, this solution has helped the Children's Art Project enormously."

- Angela Hartnett, Direct Marketing Manager

Read more about how point-of-entry address validation is helping the Children's art project to run more efficiently.