Success stories

Many Ecometry customers have enjoyed success and achieved significant ROI through the adoption of QAS for Ecometry. The software helps to boost operator productivity in the call center and improve customer data quality across all customer-facing operations.

The success stories below provide an in-depth look at how some of our customers have integrated QAS software into their existing Ecometry systems, and reaped significant benefits as a result.

QAS reduced Overton's delivery surcharges by 29%

Overton's was losing money in UPS surcharges, a common experience of retail merchants. They looked to QAS to reduce these charges through installing QAS for Ecometry on all 120 call center desktops. "They saw a 29% decrease in delivery surcharges almost immediately and an estimated 20 seconds saved per phone call."

"It's been a huge benefit, has reduced our address correction fees, and I think will continue to further reduce our costs."

- Tim Manns, Manager of Operations and Development

Read more about how checking addresses first is making a difference to the Overton's call center operation.