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Point-of-entry address verification for retail call centers

Inaccurate addresses captured by customer service representatives cause shipping headaches and customer service issues.

Point-of-entry address verification is the only way to ensure an accurate address is always captured. This allows data quality to be addressed while call center reps can still get missing address elements before shipping and other critical processes begin. As a result, call centers will:

  • Enable call center representatives to handle more phone orders and less compliant calls
  • Improve service levels because CSRs can intelligently prompt customers for specific address elements, capturing an address in 70% less keystrokes than average
  • Provide accurate and standardized addresses for use in other areas of the business

By verifying addresses at the point of entry, products will be shipped out to accurate addresses, marketing will have standard data formats for identifying customer trends, and customers will be satisfied-bringing you repeat business.

The solution for call centers: QAS Pro

When call center representatives use QAS Pro to verify customer addresses as they are taken, retailers can be confident that an accurate customer address is being captured the first time, every time.

QAS Pro:

  • Captures an accurate address in 10-15 keystrokes
  • Uses the most complete data sources for address information
  • Works with any application out-of-the-box solution or as an API

Other information for retailers

Address Verification at Point of Entry for Retail Call Centers Address Verification at Point of Entry for Retail Call Centers