Government agencies using QAS software

"Resolving problems with large amounts of returned mail caused
by incorrect addresses ..."

"The Contribution Accounting Section of West Virginia Unemployment Compensation Division purchased QAS software to work toward resolving problems with large amounts of returned mail caused by incorrect addresses provided by employers or by address changes. Failure to contact employers or establish correct addresses when setting up accounts creates unnecessary postage costs for our agency and complicates our efforts to maintain employer compliance. We believe that the QAS software will enable us to catch errors upfront and alleviate some of the problems we have encountered in the past."

Michael Moore
Director of Unemployment Compensation
WORKFORCE West Virginia

"We were able to get all but 4 of the 110,000+ addresses verified or corrected."

"Elkhart County, Indiana, sent about 110,000 property tax bills in 2008. As the cost of postage, supplies, and personnel increases each year, it is more important than ever to eliminate address errors on these bills to avoid re-mailing as many as possible.

This year with QAS Batch we were able to export the current addresses into a file, clean up these addresses in about a week, and then import those verified or corrected addresses back into the master file. We were able to get all but 4 of the 110,000+ addresses verified or corrected. The address verification or correction process for each address was simple.

Now, employees responsible for entering address changes use QAS Pro to ensure the address changes are correct on the front end of the process. Everyone who has used either program has commented on how simple it is. I highly recommend these programs."

Larry Ernest
Treasurer
Elkhart County, IN

"A critical tool in improving the accuracy of our database."

"The software is a critical tool in improving the accuracy of our database. Accurate addresses allow us to mail important documents to our customers with confidence and entering new transactions with accurate data saves time and money in the long run. Nevada does not have a state income tax; the Nevada DMV's database is the most complete database of Nevada adults that exists. The integrity of our database is critical to the welfare of all Nevada residents."

Ginny Lewis
Director
Nevada Department of Motor Vehicles

"Most important to the mission of our office: increase collections."

"By using address verification tools from Experian QAS to validate constituent contact data before it is saved to our database, the Loudoun County Treasurer's Office has been able to cut postage and mailing costs, nearly eliminate billing rework and research, and most important to the mission of our office: increase collections."

Lynne Brisbane
Loudoun County Chief Deputy Treasurer
Loudoun County Treasurer's Office

"It's not a matter of investigating the issue but rather investigating a solution."

"Every utility department has a problem with bad addresses - it's not a matter of investigating the issue but rather investigating a solution."

Tony Gipe
Manager of Utilities Facilities
Sarasota County Utilities

"We needed to guarantee that our customers receive our information on time."

"We were experiencing large amounts of returned mail due to incorrect address information coming in from our call center and web application sites. Because we send out time sensitive and private documents, we needed to guarantee that our customers receive our information on time."

Jay Johnson
Operations Manager and Business Analyst
Colorado Department of Labor and Employment

"We are able to use our budget wisely, cut postal expenses, and provide an excellent level of customer service"

"With QAS, we are able to use our budget wisely, cut postal expenses, and provide an excellent level of customer service and satisfaction which encourages repeat visitors."

Pam Ragland
Administrative Manager
Charleston County Park & Recreation Commission