Improving operations at state and federal agencies

QAS provides a front-end verification solution that allows state and federal agencies to validate address information in real-time as it is captured - whether in person by your staff or via a public webpage. Traditional back-end address cleansing products can only standardize a subset of address elements, leaving many errors to be identified after a piece of mail is returned. Front-end address verification fixes all address errors before they can adversely affect any business processes. Missing elements and inconsistencies are corrected before they enter your database, improving customer satisfaction, ensuring the delivery of important documents and guaranteeing your department as the data necessary to execute your mission.

Motor vehicle, unemployment insurance, election, revenue and health and human service departments are some of the agencies that use front-end address verification to improve processes state wide.

Reduced processing times and higher productivity

Automatically verifying a constituent's name and address details with QAS at the beginning of any administrative process can greatly reduce the time required to verify their identity or find their data record. In the call center, this time saved can directly translate into operators handling 10-20% more calls every day.

Reduced operational and postage costs

Inaccurate address data can often be responsible for a wide range of administrative costs that may be eliminated by an effective front- and back-end address management program. Ensuring vital documents such as Social Security payments, unemployment checks or tax refunds are correctly delivered reduces the amounts of time, resources and stress required to deal with frustrated members of the public.

Fewer follow-up or data research calls

Ensuring address data is accurate and up-to-date at all times is an essential task for any government agency mailing a high volume of documents. In many cases, this is done through outbound research calls to correct inaccurate address data and other details. Address verification software can almost eliminate this time-consuming activity by enforcing accurate data validation and standardization as part of every interaction with the public: over the phone, by mail on the Web.

Fewer additions to the unclaimed fund

Lowering unclaimed fund levels makes everyone happier. Check recipients get their money, and government agencies can directly measure their performance. By verifying addresses at every opportunity, fewer government checks or refunds are returned, leading to smaller contributions to the unclaimed fund.

CASS™ certification

In addition to providing automated address cleansing and validation, QAS Batch is CASS Certified™ and supports Delivery Point Barcodes (DPBCs), which can help qualify mailings for postal discounts. A DPBC consists of the 9-digit ZIP + 4™ code, the last two digits of the primary address or post office box (delivery point) and a single check digit.