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Charleston County Park and Recreation Commission
QAS address verification improves operations and productivity
CCPRC staffers were manually researching bad addresses one-by-one, either by phone or through an Internet look-up service. Now with QAS, CCPRC is able to use its budget wisely, cut postal expenses, and provide an excellent level of customer service and satisfaction which encourages repeat visitors.
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Children's Art Project
Children's Art Project adopts point-of-entry validation
Struggling with an inaccurate customer database, Children's Art Project, which has funded over $18.5 million in programs for cancer patients, turned to QAS software. The results? Time savings of 30 seconds per address entered, and the validation of 12,500 addresses previously identified as incorrect.
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Consumers Insurance
Address Verification Solution Helps Consumers Insurance Cut Costs
Consumers Insurance cuts premium leakage, reduces operating costs and improves customer satisfaction with Experian QAS, address verification solution.
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Drugstore.com
Real-time address verification supports positive customer experiences
Drugstore.com was spending more than $150,000 annually on address correction fees and faced an equally damaging cost: diminished customer service. After installing flexible and customer-friendly QAS software, drugstore.com significantly reduced address correction fees by $100,000 annually.
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Educational Employees Credit Union
QAS Pro Improves member services, Reduces Costs at EECU
EECU was experiencing increasing volumes of returned mail due to incorrect addresses, which impacted their ability to communicate with members in a timely manner. With QAS Pro in place, EECU increased overall efficiency, enhanced fraud detection efforts, and reduced the costs associated with returned mail.
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Fairytale Brownies
QAS saves Fairytale Brownies over $100,000 in unnecessary shipping expenses
Fairytale Brownies was experiencing unnecessary shipping expenses due to incorrect addresses provided by their customers. Upon deploying QAS software in their call center and on their website they saw a significant improvement in oprational efficiency and saved over $100,000 on shipping expenses as well.
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Hastings Mutual Insurance Company
Insurance Company improves productivity with address verification
In addition to losing $80,000 a year from labor, postage and printing costs, Hastings Mutual was suffering from a database of thousands of incorrect and duplicate addresses.
With the implementation of QAS Pro, Hastings Mutual was able to eliminate its "dual-entry" system, which required that each address be entered twice to ensure accuracy, saving employees significant time and effort and boosting productivity.
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Hudson Valley Hospital Center
Patient Data Quality Achieves a Clean Bill of Health with Experian QAS
Hudson Valley Hospital Center has reduced returned mail by over 65% with QAS' address verification tools. Used throughout their Admitting, Rehabilitation, and Emergency Departments, the added functionality has improved the delivery of financial and clinical correspondence and has also helped to combat identify fraud attempts.
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Mission Federal Credit Union
QAS saves MFCU over $100,000 in postage and printing costs
With help from QAS, Mission Federal Credit Union has been able to reduce waste in mailing expenses, improve the efficiency of its operating systems, and mitigate fraud, risk, account takeovers, and identity theft. Printing and postage costs have been cut to the tune of more than $100,000 annually.
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Nevada DMV
Accurate resident addresses improve customer service
The database maintained by the Nevada Department of Motor Vehicles is a critical database in that it is the most complete record of adults in the state of Nevada.
After implementing QAS Pro, employees at the Nevada DMV can now capture standardized address information accurately and effortlessly, thereby delivering a superior level of customer service.
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Northern Michigan University
QAS Pro Web Integration guarantees the quality of student data
Northern integrated address verification with Banner Student to guarantee the accuracy of student address data in real-time as it is submitted via the Web. Now the university has confidence that the address data entered by students is complete and usable by all campus departments.
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Northwestern University
Gift and record services adopt QAS address data entry systems
Staff at Northwestern's Gift and Records Services department are using QAS Pro to validate addresses. This drastically reduces the number of returned alumni magazines and donor tax receipts while speeding up data entry by around a minute per record.
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Overstock.com
Bad data resulted in wasted time, money, and unsatisfied customers
This internet retail giant was incurring unnecessary expenses due to inaccurate and incomplete customer data provided by customers during check out, but with QAS Pro Web they were able to reduce costs by an estimated $200,000 within the first six months.
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Overton's
Overton's checks addresses, cuts UPS delivery surcharges
At $5 for incorrectly addressed ground mail and $10 for air mail, Overton's management decided they had to do something to reduce carrier correction charges. Upon implementing QAS software, they saw a 29% decrease in delivery surcharges almost immediately.
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Pacific Northwest Ballet
QAS helps reduce returned mail for PNB's marketing mailings
With the PNB database riddled with address errors, more than 16% of all marketing mail was being returned. QAS Pro was introduced to validate patron addresses, achieving a "negligible" rate of returned mail.
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Rhode Island Department of Labor and Training
Call center operators validate addresses with QAS
More than 75,000 Rhode Island residents filed unemployment claims through the state government last year. Staff have to enter two correct addresses for every claim: the claimant's and the employer's.
Kathy Conti, Department of Labor and Training: "We used to enter an incorrect address and not know it was incorrect until weeks later, when the claim form would be returned by the Post Office."
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Sarasota County Utilities
Incorrect Customer Address Data Causes a Ripple Effect
Address information captured in the SCU customer service call center was not being verified until after a bill was returned, impacting communication with customers and creating extra work. Employees now use QAS Pro to verify address data as it is captured, improving customer service as well as saving time and money.
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The University of Western Ontario
Western implements address verification to reach alumni
The University of Western Ontario deployed QAS for PeopleSoft, an Oracle-built integration, to ensure the accuracy of its alumni database and eliminate time-intensive address data research. Since implemetation Western communicates more effectively with alumni and advancement services staff has the time to take on additional projects.
Umpqua Bank
Experian QAS reduces costs and improves customer service at Umpqua Bank
Umpqua Bank reports to have saved $200,000 annually by implementing QAS Pro software in their customer service centers and stores. QAS Pro also helped Umpqua improve customer service by improving on-time deliver of crucial documents.
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University of British Columbia
Better Alumni Relations at University of British Columbia
By using QAS Pro, UBC has reduced call times, nearly eliminated address errors and added value to the tracing program. The improvements to the program have improved relationships with alumni while increasing a sense of pride among the student callers.
