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Aldephi University
Reduce Costs with Data Quality
Through the implementation of QAS Batch, and QAS Pro in conjunction with their Raiser's Edge database, Adelphi University was able to improve their data quality, and realize savings of $24,000 annually.
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Brevard County Clerk
Brevard County Clerk Improves Data Quality & Saves Time with Address Verification
Through the implementation of QAS Pro address verification software, Brevard County Clerk saw significant reductions in returned mail, improved delivery time of court communications, and both time and cost savings.
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Brooklyn College
Data Quality Key to Smart Enrollment Marketing
Brooklyn College saved time and money with QAS Pro front-end address verification and QAS Batch back-end cleansing. This combination allows them to reach their students on the first attempt and provides accurate data which is supplied to other departments on campus.
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Cabela's
Major Outdoor Retailer Recovers Significant Number of Subscriber Emails
Cabela's suspected "bad" email addresses in their database and wanted to eliminate them. Thanks to QAS' email cleansing service, they were able to find and correct these "bad" addresses, allowing them to reach as many subscribers as possible through email.
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Centrica
QAS Pro Boosts Customer Acquisition
By upgrading to the latest version of QAS Pro, Centrica has created a standardized process of address verification used across the British Gas infrastructure.
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Charleston County Park and Recreation Commission
QAS address verification improves operations and productivity
CCPRC staffers were manually researching bad addresses one-by-one, either by phone or through an Internet look-up service. Now with QAS, CCPRC is able to use its budget wisely, cut postal expenses, and provide an excellent level of customer service and satisfaction which encourages repeat visitors.
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Consumers Insurance
Address Verification Solution Helps Consumers Insurance Cut Costs
Consumers Insurance cuts premium leakage, reduces operating costs and improves customer satisfaction with Experian QAS, address verification solution.
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Drugstore.com
Real-time address verification supports positive customer experiences
Drugstore.com was spending more than $150,000 annually on address correction fees and faced an equally damaging cost: diminished customer service. After installing flexible and customer-friendly QAS software, drugstore.com significantly reduced address correction fees by $100,000 annually.
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Educational Employees Credit Union
QAS Pro Improves member services, Reduces Costs at EECU
EECU was experiencing increasing volumes of returned mail due to incorrect addresses, which impacted their ability to communicate with members in a timely manner. With QAS Pro in place, EECU increased overall efficiency, enhanced fraud detection efforts, and reduced the costs associated with returned mail.
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Fairytale Brownies
QAS saves Fairytale Brownies over $100,000 in unnecessary shipping expenses
Fairytale Brownies was experiencing unnecessary shipping expenses due to incorrect addresses provided by their customers. Upon deploying QAS software in their call center and on their website they saw a significant improvement in oprational efficiency and saved over $100,000 on shipping expenses as well.
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Grand River Hospital
Quick and Accurate Patient Registration Pays Off For Hospital
With the implementation of QAS Pro, Grand River Hospital has improved its statistical and mail accuracy by 80%.
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Gwinnett County Sheriff's Department
Improved address quality and reduced capture time with QAS Pro
Gwinnett County Sheriff's Department experienced an immediate improvement in address quality and reduced capture time after deploying QAS Pro address verification software.
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Hach
Experian QAS Reduces Return Mail and Duplicate accounts
Hach, a business-to-business water analysis operation, deployed QAS Pro address verification at key customer contact points in order to gain the 98% accuracy rate that they enjoy today.
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Hastings Mutual Insurance Company
Insurance Company improves productivity with address verification
In addition to losing $80,000 a year from labor, postage and printing costs, Hastings Mutual was suffering from a database of thousands of incorrect and duplicate addresses.
With the implementation of QAS Pro, Hastings Mutual was able to eliminate its "dual-entry" system, which required that each address be entered twice to ensure accuracy, saving employees significant time and effort and boosting productivity.
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Hudson Valley Hospital Center
Patient Data Quality Achieves a Clean Bill of Health with Experian QAS
Hudson Valley Hospital Center has reduced returned mail by over 65% with QAS' address verification tools. Used throughout their Admitting, Rehabilitation, and Emergency Departments, the added functionality has improved the delivery of financial and clinical correspondence and has also helped to combat identify fraud attempts.
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Loudoun County Treasurer’s Office
The Loudoun County Treasurer’s Office Saves Money and Improves Service by Verifying Taxpayer Address Data
Loudoun County Treasurer's Office saved over $17,500 by eliminating rework caused by returned bills within the first six months of implementing QAS front-end and back-end address cleansing solutions.
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Minnesota State University, Mankato Foundation
Contact management and maintenance helps university reach donors
Minnesota State University's Mankato Foundation implemented QAS Pro and QAS Names to ensure contact accuracy, increase donations, and eliminate costs associated with missed opportunities, mismanaged contact information, and staff re-work.
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Nevada DMV
Accurate resident addresses improve customer service
The database maintained by the Nevada Department of Motor Vehicles is a critical database in that it is the most complete record of adults in the state of Nevada.
After implementing QAS Pro, employees at the Nevada DMV can now capture standardized address information accurately and effortlessly, thereby delivering a superior level of customer service.
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Northern Michigan University
QAS Pro Web Integration guarantees the quality of student data
Northern integrated address verification with Banner Student to guarantee the accuracy of student address data in real-time as it is submitted via the Web. Now the university has confidence that the address data entered by students is complete and usable by all campus departments.
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Northwestern University
Gift and record services adopt QAS address data entry systems
Staff at Northwestern's Gift and Records Services department are using QAS Pro to validate addresses. This drastically reduces the number of returned alumni magazines and donor tax receipts while speeding up data entry by around a minute per record.
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Overstock.com
Bad data resulted in wasted time, money, and unsatisfied customers
This internet retail giant was incurring unnecessary expenses due to inaccurate and incomplete customer data provided by customers during check out, but with QAS Pro Web they were able to reduce costs by an estimated $200,000 within the first six months.
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Overton's
Overton's checks addresses, cuts UPS delivery surcharges
At $5 for incorrectly addressed ground mail and $10 for air mail, Overton's management decided they had to do something to reduce carrier correction charges. Upon implementing QAS software, they saw a 29% decrease in delivery surcharges almost immediately.
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Pacific Northwest Ballet
QAS helps reduce returned mail for PNB's marketing mailings
With the PNB database riddled with address errors, more than 16% of all marketing mail was being returned. QAS Pro was introduced to validate patron addresses, achieving a "negligible" rate of returned mail.
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People's Alliance Federal Credit Union
Credit union reduces returned mail and improves member service across departments
People's Alliance Federal Credit Union reduces returned mail and improves member service across departments through the implementation of QAS Pro and QAS Batch address verification software.
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Rhode Island Department of Labor and Training
Call center operators validate addresses with QAS
More than 75,000 Rhode Island residents filed unemployment claims through the state government last year. Staff have to enter two correct addresses for every claim: the claimant's and the employer's.
Kathy Conti, Department of Labor and Training: "We used to enter an incorrect address and not know it was incorrect until weeks later, when the claim form would be returned by the Post Office."
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Saks Fifth Avenue
Renowned Retailer Improves Operations with Better Customer Data
Saks took a two stage approach to verifying their addresses using QAS Pro and QAS Pro Web. By integrating QAS software at the point of sale and into its e-commerce and call center websites, Saks now veriifies addresses across all channels, producing a streamlined operation and high levels of confidence in customer data.
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Sarasota County Utilities
Incorrect Customer Address Data Causes a Ripple Effect
Address information captured in the SCU customer service call center was not being verified until after a bill was returned, impacting communication with customers and creating extra work. Employees now use QAS Pro to verify address data as it is captured, improving customer service as well as saving time and money.
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The University of Connecticut Foundation
Keep in touch with alumni and friends of the university.
The UConn Foundation uses QAS products to achieve 90% mailing accuracy rate, boost donation opportunities, and save $40,000 annually in mailing costs.
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The University of Western Ontario
Western implements address verification to reach alumni
The University of Western Ontario deployed QAS for PeopleSoft, an Oracle-built integration, to ensure the accuracy of its alumni database and eliminate time-intensive address data research. Since implemetation Western communicates more effectively with alumni and advancement services staff has the time to take on additional projects.
Umpqua Bank
Experian QAS reduces costs and improves customer service at Umpqua Bank
Umpqua Bank reports to have saved $200,000 annually by implementing QAS Pro software in their customer service centers and stores. QAS Pro also helped Umpqua improve customer service by improving on-time deliver of crucial documents.
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University of British Columbia
Better Alumni Relations at University of British Columbia
By using QAS Pro, UBC has reduced call times, nearly eliminated address errors and added value to the tracing program. The improvements to the program have improved relationships with alumni while increasing a sense of pride among the student callers.
