customer communityIndustry Trends for QAS Customers & All Those Interested in Contact Data Quality
The Experian QAS Customer Community is here to provide you with up-to-date information about everything QAS, as well as industry trends within the contact data quality and address verification realm. The customer connect articles are written by QAS staff monthly and range from what's going on in our office to latest data quality trends. If there is a topic you want to learn more about and would like us to feature an article on it, tell us now!
Real Estate Online Listings and the Struggle for Data Quality
By Anna Yamamoto
22-May-2012
As people increasingly start their real estate shopping online, agents now worry about the duplicate listings and wrong information found on the web. Real estate companies are now trying to gain control of their listings, hoping to provide consumers with more reliable information about what's for sale, what it costs, and who is marketing it.
Data Quality: From the CEO to the Call Operator
By Sebastien Gelas
15-May-2012
Data Quality is, rightly, a very popular topic these days. According to specialists, 90% of top companies are planning on implementing enterprise data management solutions, and 74% are planning on implementing formal master data management programs within the next two years. But to leverage these robust solutions, organizations first need to set up solid foundations in data quality.
USPS® Honors the Girl Scouts' 100th Anniversary
By Caitlin Devore
08-May-2012
The Girl Scouts are celebrating their 100th anniversary this year. In order to honor this milestone, the USPS® will be issuing a First-Class Celebrate Scouting Forever stamp in June 2012. The stamp will be presented during the Girl Scouts' Rock the Mall celebration taking place in Washington DC.
Using Social Media to Identify Your Promoters
By Anna Yamamoto
01-May-2012
A customer who has a good experience with a company will tell seven people. However, in the past, it has been difficult for marketers to identify those truly satisfied customers versus those that are just happy, especially for B2B companies.
Address Verification for Global Companies
By Sebastien Gelas
24-Apr-2012
For U.S. companies reaching customers on a global scale, such as retail specialists and ecommerce organizations, the accuracy of addresses for delivery is crucial.
BYOD: Bring Your Own Device?
By Anna Yamamoto
17-Apr-2012
In the past, IT departments controlled what mobile devices their employees used, in many cases the BlackBerry. However, companies are now adopting the "BYOD" or "Bring Your Own Device" approach and must start accommodating iPads as an additional mobile device.
New health plan for the USPS®
By Caitlin Devore
10-Apr-2012
In an effort to save money, the USPS® has proposed to switch from federal health plans to a new benefits program. Postmaster General Patrick Donahoe believes this switch will save the USPS $7 billion a year.
USPS® Commemorates 100 Years with the Cherry Blossom Stamp
By Caitlin Devore
03-Apr-2012
To commemorate the centennial of the day Washington, DC received a gift from Tokyo of 3,000 cherry blossom trees, the USPS® has dedicated the Cherry Blossom Centennial Forever stamp. This stamp was presented at the National Cherry Blossom Festival on March 24, 2012.
Direct Mail vs. Email
By Megan Berry
27-Mar-2012
According to Epsilon Targeting latest Consumer Channel Preference Study of 5,000 consumers in North America, 60% of consumers report an "emotional boost" from receiving direct mail, agreeing that they enjoying checking their mailbox. This report showed that across all categories, direct mail continues to be a trusted source of information.
Boost business with email validation and verification tools
By Data Quality Blogger
20-Mar-2012
Companies now routinely use digital media to engage with customers, clients and partners, with emails in particular firmly established as a popular means of communication. And despite the emergence of alternatives such as social media, analysts are confident it will continue to be widely used. Indeed, Heather Taylor of Econsultancy has dismissed the suggestion that email is "dead", as this means of contacting people "works better than anything else".
Driving customer loyalty with better data management
By Anna Yamamoto
13-Mar-2012
It costs less money to keep existing customers than to find new ones. As the economy continues to struggle, customer retention and engagement has become more important than ever. Unfortunately, for many organizations, poor data quality has led to decreased service levels and an overall inaccurate view of the customer. According to a recent study, 83% of companies currently have customer loyalty program in place. However, more than half say their customer loyalty programs have been negatively affected by data quality issues in the last year.
USPS announces new small business program
By Caitlin Devore
05-Mar-2012
In an effort to increase direct mail among small and medium businesses, the USPS invites all SME's to attend it's free "Grow Your Business Day" workshops. These one-hour presentations will introduce SME's to the two new services that the USPS is promoting, the Direct Mail Hub and Every Door Direct Mail (EDDM).
Data Quality: Volume or Accuracy?
By Sebastien Gelas
28-Feb-2012
We often think that the more data you have, the more powerful your analysis will be. Does this increase efficiencies, and in turn, company performance?
Could technology actually save the USPS?
By Megan Berry
21-Feb-2012
We're at the point in time where most people have heard about the changes to the USPS service. Postage rates are increasing, offices are closing, and Saturday delivery is ending. Technology seems to be the culprit in the blame game...but is there a way that technology could save the Postal Service?
Is the USPS destined for a breakup?
By Anna Yamamoto
14-Feb-2012
As everyone awaits for the US Postal Service to release its quarterly financial results early this month, many wonder what changes will take place as the USPS continues to experience significant financial challenges.
USPS releases the 2012 Black Heritage Forever stamp
By Caitlin Devore
07-Feb-2012
John H. Johnson has been selected to be featured on the Black Heritage Forever stamp. A successful businessman and publisher, Johnson was the first African American named to Forbes' Top 400 "WEALTHIEST" People in America in 1982. He was the founder of Johnson Publishing Company, best known for Ebony, Jet and other popular magazines.
Address Management and One-to-One Marketing
By Sebastien Gelas
31-Jan-2012
Over the past few decades, companies used mass marketing to reach prospects and increase revenue. Sending one message to everyone, with no segmentation or target increased profitability and brand awareness. Today, mass marketing is being substituted by one-to-one marketing, a cost saving and more effective technique.
What's new in 2012 for data quality?
By Sebastien Gelas
25-Jan-2012
Over the past few years, the importance of data quality for organizations has consistently grown. And many reports show that the trend will continue.
Building Your Case for Data Quality
By Megan Berry
17-Jan-2012
With so many hands in the data quality pot, sometimes it's difficult to figure out who it really matters to. Your database managed by the IT department is viewed differently between them and say, the marketing department. Different departments see the importance of data quality differently, so it's up to you to build a case for why data quality is important in your organization.
Address Accuracy in an International Environment
By Sebastien Gelas
12-Jan-2012
Address accuracy in an international environment may sound like something very difficult to achieve. With languages, formats, or characters, it's hard to keep a clean database with customers and prospects from many different countries.
Creating a Single Customer View
By Jennifer Levin
03-Jan-2012
All organizations strive to achieve a single customer view, but most organizations fall short of this goal. The benefits are clear; by linking customer data across department databases and business units, an organization improves business intelligence, customer profiling, and customer management.
How Will 5 Day Delivery Affect Your Marketing Campaigns?
By Megan Berry
20-Dec-2011
As we recently posted about the cost of postage increase in January 2012, the changes that the USPS® is going through is also going to affect the timeliness of your mail delivery.
Sometimes, Santa is late because of data quality
By Sebastien Gelas
13-Dec-2011
The Christmas Season is coming, and retailers are on the alert. Every year, ecommerce is growing rapidly. Sales should exceed $335 billion by 2012. And the Christmas season is rush hour for retailers.
Tips for Shipping Holiday Packages and Cards
By Erin Haselkorn
08-Dec-2011
'Tis the season for holiday packages and cards and with that in mind the U.S. Postal Service just released their tips for shipping packages this holiday season. We wanted to share some of those as you prepare for the holiday season.
Only 3 Days Left to Send 'Holiday Mail for Heroes'
By Caitlin Devore
07-Dec-2011
'Tis the season for giving (and receiving) so get out your naughty and nice list and start sending some holiday cheer. For some, seeing their loved ones around the holidays may not be possible, especially if they are one of the brave men and women in the U.S. military. Remember these people and their brave friends and family while you are writing your own holiday cards. Want to express your thanks to those that honor and protect our county? Well, thanks to the American Red Cross and Pitney Bowes, you can through the 'Holiday Mail for Heroes' program!
The USPS® is Raising Rates in 2012. What does it mean for your business?
By Rich Mazzola
06-Dec-2011
Address validation has been the focus of direct marketers for quite some time. But as the cost of shipping continues to increase, the quality of address data becomes significant to businesses looking to reduce costs.
Retailers search to find new ways when tracking holiday shoppers
By Anna Yamamoto
29-Nov-2011
Retail establishments are seeking new ways to track their guests' movements from store to store. It was recently announced that malls would experiment using customer cell phone signals to monitor their movements within a retail complex. The effort was halted due to outcries about privacy concerns and violations. The idea to track customers by their cell phone phone would not collect shoppers' purchases or personal details, only their foot traffic while in a shopping complex.
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Why trust instincts when you can trust information?
By Sebastien Gelas
22-Nov-2011
On this blog, we often discuss how data quality is crucial for the well-being of your company. Data quality is often part of a greater comprehensive strategy for maintaining accurate data and information used in the organization.
It's The Most Wonderful Time of the Year
By Megan Berry
15-Nov-2011
The busy season is upon us! With more people shopping online for the holidays than ever before, it's time for e-commerce retailers to start ramping up their data quality efforts to make sure their direct mail, and at this time of year more importantly, packages, arrive on time. Online retailers are going to need to meet the shipping demands of their customers if they want to survive this holiday season.
What is a nixie?
By Megan Berry
08-Nov-2011
A nixie is a mailing piece that is illegibly or incorrectly addressed and therefore undeliverable. According to a statistic from the USPS®, they estimate that 35% of all bulk mail mailed every year is deposited into a post office garbage can.
Accidents show why Data Quality is important
By Sebastien Gelas
28-Oct-2011
There are many business challenges surrounding data quality. One of the greatest challenges is evaluating how people work together on data quality projects when they come from different departments within a company. Data quality tends to fall between the cracks for integration projects, which the IT department oversees, but the data is used by different business users.
Don't be tricked by inaccurate contact data
By Caitlin Devore
26-Oct-2011
Watch a demo of Experian QAS data quality solutions and be treated with $50!
Rising Postal Rates Directly Impact Direct Mailers
By Anna Yamamoto
19-Oct-2011
The US Postal Service announced on October 17th that it will increase stamp prices by one cent. Starting in early 2012, the cost of sending magazines, standard mail, first class letters and packages will also be rising. The US Postal Service is strapped for cash with hopes the recent rate hike will generate an additional $888M in revenue. Expecting to face a loss of $8 billion to $9 billion a year, the USPS is exploring as many options it can to get back on track, although email, smart phones, online bill payments and the internet are all pushing the agency towards bankruptcy. In the past months, the US Postal Service has even considered a 5-day delivery week, eliminating Saturday delivery as well as closing offices nationwide.
Creating a Content Data Quality Strategy that Works
By Erin Haselkorn
17-Oct-2011
Managing contact data quality is challenging. There are many different users who can access CRM systems and many different mediums through which information is being transported.
How Data Quality Can Reduce your Green Footprint
By Sebastien Gelas
11-Oct-2011
Today most companies have initiatives to improve their ecological behavior such as recycling garbage, printing double-sided, and using recycled materials. Employees are usually a big part in the success of these initiatives to become more environmentally conscious.
Why is Address Verification Important?
By Sebastian Gelas
05-Oct-2011
Address verification could be defined as the best way to improve your address data quality, based on two different processes: back end and front end verification. When you want to improve the quality of your database through the address field, you can also experience financial benefits.
Win $50 for viewing a demo of Experian QAS data quality software!
By Caitlin Devore
28-Sep-2011
Interested in learning more about Experian QAS' data quality tools? Fill out this form to request a live demo. The first 50 people to receive a demo will be eligible to receive a $50 Amex gift card from Experian QAS!
Why should you verify emails?
By Jenny Sharpe
27-Sep-2011
Capturing and maintaining a correct physical address for a consumer or prospect is an important step in the data collection process. By having a customer’s correct address, businesses are able to cut back on duplicate mailings, ensure consumers are receiving important pieces of mail and improve customer satisfaction. But what about email addresses?
Mobile Marketing Trends
By Anna Yamamoto
16-Sep-2011
Marketing by mobile device is now as popular as ever as retailers send shoppers text messages with special offers and sales. More and more companies are also offering their own phone apps so customers can search for product information and deals on the go. With more than 80 million mobile internet users in the United States, retailers can really benefit from this communication channel.
The Importance of Verified Addresses in Healthcare
By Jenny Sharpe
06-Sep-2011
Healthcare costs continue to rise rapidly in the U.S., creating mayhem in emergency room data collection. The emergency room is no doubt a place where people are rushing around in order to receive necessary care as quickly as possible, but also a place where information is lost and forgotten. The primary responsibility of a registrar is to get patients into the system and seen by professionals as quickly as possible.
Why Email Verification Matters
By Erin Haselkorn
30-Aug-2011
Capturing and maintaining correct contact information for customers and prospects is an important step in the data collection process. Good contact data allows businesses to ensure that consumers receive important communications, which ultimately translates into sales opportunities. In particular, email addresses have grown in importance as more and more communications shift to a digital form.
A Brief History of the ZIP Code
By Richard Delahaye
23-Aug-2011
We often get questions about ZIP codes here at Experian QAS, so I thought some people might find it interesting to learn a little bit more about the history of this extremely useful mailing tool.
Why is it Necessary to Verify Email Addresses?
By Jenny Sharpe
18-Aug-2011
Capturing and maintaining a correct physical address for a consumer or prospect is an important step in the data collection process. By having a customer’s correct address, businesses are able to cut back on duplicate mailings, ensure consumers are receiving important pieces of mail and improve customer satisfaction. But what about email addresses?
What is a Good Email Marketing Strategy?
By Caitlin Devore
18-Aug-2011
In the day and age when every person who has an email account is bombarded with emails hourly, why should anybody bother to open them? Between spam and marketers it is often hard to figure out what is actually worth reading and what can be deleted without opening.
USPS® Encourages Large Advertisers to Send Direct Mail with Postage-Back Guarantee
By Caitlin Devore
24-May-2011
As email marketing and social media continue to dominate the advertising world, direct mail is becoming more and more obsolete. In an attempt to encourage more direct mail campaigns, the USPS® has introduced a new postage-back guarantee.
Member Services in Relation to Data Quality
By Jennifer Sharpe
03-May-2011
Positive customer service is just one of the many pieces businesses today are focusing on in order to complete the customer loyalty puzzle. Because of this companies are beginning to invest in ideas and programs that can help with creating a more exciting customer experience.
Marketing Budgets Suffer as Contact Data Remains Inaccurate
By Erin Haselkorn
19-Apr-2011
Marketers rely on contact data for any marketing campaign. They depend on that information to communicate with customers and prospects, and to generate analytical data for marketing intelligence. It is therefore essential for marketers that even the most basic contact information is complete and accurate.
Icon Shopping
By Jenny Sharpe
18-Mar-2011
Online shopping took off almost as soon as it was created. People opted out of standing in lines, waiting in traffic and wasting gas on trying to get to the stores in order to make purchases. With the option of sitting in your very own living room and clicking away to find exactly what you’re looking for, shopping malls and POS stores began putting a lot more effort into their online websites.
Loyalty Programs Need Accurate Data
By Erin Haselkorn
11-Feb-2011
Retailers are realizing that a large percentage of their revenue stream comes from existing customers, which is why so many starting to invest in customer loyalty programs.
Catalogs, Catalogs and More Catalogs
By Erin Haselkorn
13-Jan-2011
Two years ago, I moved into an apartment building in the Boston area. I filed my change of address with the post office and changed my address with all necessary parties. I thought my mail was all set, but I kept receiving pieces in the mail that did not belong to me or my husband.
New University Recruitment Tactics
By Jennifer Levin
07-Jan-2011
Recruitment efforts have historically involved mail and telephone communications. Prospective students were required to submit their information in order to receive admissions information, making it easy for the school to build its recruitment pool.
Holiday Shipping Cut Off Dates
By Caitlin Devore
20-Dec-2010
Did you get caught up in the hustle and bustle of the holidays’ this year? Have you still not shipped your packages to be waiting under the tree Christmas morning? Not to worry; there is still a bit of time left!
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Finding Savings Where You Least Expect
By Jenny Sharpe
17-Dec-2010
Whether you’re a consumer, small business owner, or c-level executive, there’s one thing we all have in common; everyone likes to save money. What everyone doesn’t take into consideration, however, is that sometimes you need to spend money in order to save money. There are plenty of ways people can save money.
Experian QAS Gives Thanks to Their Twitter Followers This Holiday Season
By Caitlin Devore
30-Nov-2010
QAS has a large following on our social media sites and we wanted a chance to say thanks to all of our loyal followers. This Thanksgiving we decided to run our first ever Twitter promotion and it has been a great success so far! It’s simple, follow @experian_qas on twitter and be entered to win a $100 AMEX gift card.
Striking a balance: A Thought on Data Quality Management
By Anna Yamamoto
10-Nov-2010
According to the Data Warehousing Institute, American businesses lose six hundred billion dollars annually as a result of poor data quality.
Halloween at Experian QAS
By Erin Haselkorn
29-Oct-2010
For Halloween this year, Experian QAS got to act like kids again and dressed up as there favorite teams in pop culture. Groups included Fast food icons, Mario brothers characters, the board game Monopoly, and much more.
Address Verification and Fraud Prevention
By Jenny Sharpe
22-Oct-2010
Collecting a complete and verified address at the point of entry is important for reasons ranging from guaranteed shipping, reducing returned mail and increasing member services. Internet retailers in particular however are now beginning to use it for reasons other than the obvious. Fraud prevention has been has been an industry concern for awhile now. As technology advances, so do criminals and consumers who set up fraudulent accounts in order to over bid, over order, or scam retailers.
What's so good about the Cloud?
By Jen Levin
11-Oct-2010
More organizations today recognize the value of working in the Cloud and are adjusting their infrastructure accordingly. But change takes time - especially technology changes. So for those organizations still on the fence, here’s my take on the situation.
Why Email Verification Matters
By Erin Haselkorn
21-Sep-2010
Verifying email addresses is just one part of a comprehensive marketing strategy. Today, Experian Marketing Services offers a new case study on Bass Pro Shops, showing which tools the renowned outdoor retailer uses to market to their customers more effectively. One of the key elements of Bass Pro Shops' success is their diligent data capture process.
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Do Retailers Really Benefit from Taking Information at the Point of Sale?
By Courtney Fulton
17-Sep-2010
In a word – possibly. In a few words – if the entry process is supported by front-end verification tools.
By capturing customer contact information during the in-store checkout process, retailers can take advantage of each and every touchpoint with a customer. The store clerk can collect the shopper’s home address, email address and more. This information can later be leveraged for marketing initiatives, including catalog mailings, invitations to local events, and targeted promotional offers.
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Multichannel Fundraising Techniques
By Jennifer Levin
16-Sep-2010
Most fundraising organizations have the difficult task of generating participation (both hours and dollars) with minimal resource investment. Since joining QAS, I’ve worked with a number of our customers who focus on fundraising and I’ve learned a few tricks. What’s clear to me now, is that success (quantified based on donations) comes from database clarity and multichannel programming.
New Survey Results: Research Findings around Data Quality
By Erin Haselkorn
27-Aug-2010
This month, Experian QAS completed a research project around contact data quality to better understand current industry perceptions, cleansing practices and accuracy levels. 300 respondents from the U.S. took place in the survey and Retail, Insurance and Banking were among the included industry sectors.
Data Quality & The Data Quality Specialists…
By Sebastien Gelas
20-Aug-2010
At Experian QAS we try to demonstrate to our prospects and to our customers how data quality is important. Having accurate and reliable contact information is crucial, especially in a period of economic difficulties, when managers are strongly focusing on return on investment.
Best Practices for Updating your QAS Data
By Clint Cooper
30-Jul-2010
Updating your QAS Data insures you are using the most accurate information available. With over 300,000 changes to the USPS Database per month alone, out of date information can have a major impact on your ability to verify addresses accurately. QAS Products also require updated data to stay in production. If your data is not updated in a timely manner, your products will cease to function preventing any address verification from taking place.
Worthwhile Vendor Sponsored Events
By Beatriz Santin
23-Jul-2010
I imagine many of you experience this situation – an inbox filled with invitations to participate in vendor-sponsored events. From webinars and local seminars to large conferences, these invitations come in from both trusted vendors as well as new ones looking to start a relationship with us.
Latest Healthcare Webinar with WellStar
By Jenny Sharpe
16-Jul-2010
WellStar Health Systems and Experian QAS broadcasted a webinar regarding how streamlined operations improved their patient experience with address verification. Being comprised of over 11,000 customers worldwide spread across five facilities, WellStar knew correct patient address information was the key to simplifying operations.
Impact of an Address - Different for Everyone?
By Phil McMannis
09-Jul-2010
Last week I got an interesting call from someone looking for address verification. It wasn’t interesting because of what they were looking for or how they wanted to improve their data, rather how they knew they had a problem.
Experian QAS Best Practices: Creating and Maintaining a Clean Database - Part 2
By Cait Porte
02-Jul-2010
One of the most common questions we receive from our customers is “I’ve cleaned my database, now what?” This article covers the second step for cleaning and maintaining your database according to Experian QAS.
Experian QAS Best Practices: Creating and Maintaining a Clean Database - Part 1
By Cait Porte
26-Jun-2010
Experian QAS provides businesses with products to verify contact information. As a member of the product management team at Experian QAS, I am responsible for creating and releasing new products to fit the needs of our current and prospective customers. One of the most common questions we receive from our customers is “I’ve cleaned my database, now what?”
QAS gives back with Boston Cares
By Caitlin Devore
18-Jun-2010
As a new employee at Experian QAS, I had heard the buzz about how great the Boston Cares: Hands@Work program was, so naturally when the opportunity arose to participate in one of the events I jumped at it. To my delight, I was not let down!
Advancement Offices Prepare for the Economic Upturn
By Jennifer Levin
11-Jun-2010
As we start to see the first glimmers of hope that the economic downturn could finally be bottoming out, it is important for advancement offices to prepare for the more fruitful times ahead. When individuals start opening their wallets again to donations, ensure that alumni and community members receive the right message at the right time.
34th Annual CS Week was a Success!
By Liz MacKenzie
29-May-2010
It was great seeing all of our utility customers who stopped by our booth this past week at the 34th annual CS Week conference. This was the first time Experian QAS attended the show but it seems like one we will be going to again in the future.
Financial Impacts of Data Errors
By David Loshin
07-May-2010
On Thursday, May 6th, sometime between 2:20PM and 3:00PM, panic appeared to hit
Wall Street, as the Dow Jones Industrial Average lost a jaw-dropping 1000 points,
or about 9-10% of its value...
Information in the Clouds Grounded by Data Quality?
By David Loshin
21-Apr-2010
Having recently attended the annual Mecca for data management professionals, the 2010 Enterprise Data World (EDW) conference, I noticed how the growing interest in cloud computing had evolved into its own track of presentations, including one full-day tutorial and a small variety of sessions. Paraphrasing Wikipedia, cloud computing is a means for exploiting shared computational resources (both storage and CPU) to provide on-demand computing capability as a “for-pay” utility.
Experian QAS in the News
By Erin Haselkorn
01-Feb-2010
Over the past several months, Experian QAS and its customers have been featured in several industry publications. These articles on address verification range from new purchase announcements to contributed articles from Joel Curry, COO of Experian QAS.
Latest from Experian QAS: QAS AutoInvoke
By Andrew Leigh
07-Jan-2010
Do you find new users forget to press the hotkey to invoke QAS Pro? Do your users accidentally shut down QAS Pro? Would you like the functionality more tightly integrated but don’t have the resources or access to the source code of your application?
Access content on the Web quicker and easier with RSS
By Jillian Als
11-Dec-2009
So, feeds... not the stuff you give to barn animals but Really Simple Syndication feeds. To the average internet user RSS may not seem 'really simple'. I'm hoping to explain RSS feeds yet a bit more simply to any of you confused or unaware of their presence and purpose.
Everyone loves a freebie – have you used these FREE online address verification tools?
By Richard Delahaye
23-Nov-2009
Here at Experian QAS we sometimes get inquiries from people who are looking to verify just one or maybe a handful of addresses. Typically they are looking to update addresses of relatives (e.g. for greetings cards) or double-check an address that the USPS® deemed ‘undeliverable.’
The team behind your software!
By Jillian Als
05-Nov-2009
As a QAS customer you have probably already encountered many different individuals within our organization. You may have even noticed a lot of similarities in these individuals. Admittedly, it is a bit eerie how much our organization exudes a certain culture, or way of doing things.
QAS just released a significant update to QAS Pro
By Andrew Leigh
30-Oct-2009
To further speed up and simplify how you capture address data we have just released a significant update to the QAS Pro application.
Happy Halloween from Experian QAS
By Sarah Root
26-Oct-2009
I always enjoy Halloween and the excitement around planning a costume for my night out with friends, but also here in the office. Every year QAS has a Halloween costume competition, where a theme is chosen for each team, but this year is a bit different with a ‘choose your own theme.’
Calling All Jenzabar Users
By Jennifer Levin
14-Oct-2009
Some of you may know by now that Experian QAS has partnered with Jenzabar, Inc. to enhance its application capabilities. Clients running Jenzabar EX can now access QAS address verification functionality within their application. The tool is integrated into the new Jenzabar EX v3.5 release and requires minimal IT work on your end. But we’re not done yet!
Advanced Marketing Strategies Still Need a Back to Basics Approach
By Erin Haselkorn
05-Oct-2009
Clienteling is a growing marketing trend amongst retailers looking to drive additional purchases from their customer base. These tactics are generally extremely effective, but they can be expensive. Advancements available in point-of-sale system technologies have been vast, but when retailers engage in clienteling they tend to get hung up on picking the right system for this big investment. They often forget that these systems rely on the database behind them to perform accurate analysis.
Experian QAS' Social Responsibilities
By Lauren Vreeland
01-Oct-2009
I thought that you may be interested in learning some behind the scenes information on QAS that you may not see in emails that you receive or from conversations that you have with your Account or Customer Account Manager. This month I would like to share with you our most recent program to improve QAS’ social responsibility!
Address Verification Now Available for Salesforce Users
By Beatriz Santin
21-Sep-2009
We’ve recently announced that we are on the salesforce.com AppExchange.
Experian QAS Electronic Updates - Set it and Forget it
By Jenna Costantino
17-Sep-2009
Here at Experian QAS we do technical trainings whenever new products and services are created for our customers. In our most recent training for Electronic Updates (EU) software, Andrew Leigh of Product Development team used Ron Popeil’s Rotisserie Chicken’s tagline “Set it and forget it” to describe the benefits of the software.
The 5 layers of email address verification. What level are you using?
By Richard Delahaye
11-Sep-2009
Many Web and database developers may tell you that email validation exists on your registration form or CRM system, but beware! Not all email checks are alike. In this article I will talk you through why accurate emails are important, and the various levels of sophistication that are available to make sure the email addresses you are collecting for your business are valid and usable.
We want to join your Twitter conversations!
By Jillian Curley
01-Sep-2009
Tweet tweet, are you there? We've been on Twitter for a few months now and we think we finally understand it, at least a little! You can follow us at twitter.com/Experian_QAS to keep up with the latest news on customer related information, data quality, address software, career opportunities and general discussion.
The Face of Undeliverable Packages
By Erin Haselkorn
21-Aug-2009
The United States Postal Service estimates that about five percent of all addresses are undeliverable as addressed; but who contributes to these bad addresses? The following personas are likely the key contributors to this billion dollar problem: the busy mom, the social multitasker, the spoiled kid, the friendly gift giver and the impulsive late night shopper.
The Ins and Outs of Bulk Mailings
By Cait Porte
14-Aug-2009
We’ve received a number of questions about how QAS Batch can help save money on bulk mailings. The rules for bulk rate discounts change over time, but generally speaking, there are five ways to qualify.
Batch Upgrade FAQ
By Michael Orlando
07-Aug-2009
I wanted to provide all of our current Batch customers with a bit more information on the recent Batch upgrade and review some frequently asked questions.
The World of Pro Web
By Candace Blodgett
23-Jul-2009
Customers always inquire about a high level summary of the product. The most common customer QAS Pro Web implementation is using this product as an internally hosted service or daemon...
Get the Most Out of This Holiday Season
By Phil McMannis
09-Jul-2009
With the holiday peak season looming in the distance, many of our retail customers our trying to decide how they can get the most out of this holiday season. It seems that the majority of strategies I’ve been hearing fall into two buckets: get more out of customers and cut costs by improving efficiency.
Calling all hospitals – have you justified your investment in patient address verification?
By Jennifer Levin
24-Jun-2009
Cost control and careful revenue cycle management are mission-critical aspects of healthcare operations – perhaps now more than ever. With several major hospitals filing for bankruptcy and uninsured or under-insured patient rates climbing, hospitals are encouraging staff to look for low-effort high-reward methods of saving money.
SaaS and Address Validation for the Web
By Adam Shaylor
18-Jun-2009
Wouldn’t it be great if your IT department didn’t have to install anything? That’s what the Software as a Service (SaaS) is about—software vendors install and maintain their own software and make it available to you over a Internet connection.
Innovation starts with customer ideas
By Priscilla Vidal
16-Jun-2009
As a Product Manager at Experian QAS I am responsible for new product planning and execution throughout its lifecycle. I define its features, pick a name, work closely with the developers to shape its potential, and then release it to the public in that they see value in it.
New QAS partnerships in the retail industry!
By Katie Smith
09-Jun-2009
For those of you who don’t know, we have official partnerships and product integrations with the application suites that include Epicor, CommercialWare and Escalate Retail offer, just to name a few. These solutions offer a seamless and effective approach to maximizing customer data capture at point of sale.
Your customers are your MVPs this season
By Jenna Constantino
29-May-2009
Many QAS customers have expressed that they are putting increased focus on their MVP’s –customers who continue to spend, despite the market’s bleak outlook.
Why Upgrade to Batch 6.42?
By Christine Bradbury
21-May-2009
Batch 6.42 is an upgrade to your existing Batch 4.57 product. Experian QAS has partnered with Böwe Bell + Howell to create an upgrade to your batch product that complies with USPS CASS Cycle L.
Making Sure You Get the Most Out of Your Investment
By Samantha Nielsen
13-May-2009
Every employee is involved in the customer experience but each employee has a different role when providing exceptional service to the customer...
AJAX Best Practices to Prevent Drop Off
By Andrew Leigh
05-May-2009
Changing the end user workflow on their web site is always a big concern for our customers, especially when the information being capturing is as important as a delivery or billing address. They want the best of both worlds - correct information but no impact on user drop-off!...
Welcome to the Customer Community!
By Liz MacKenzie
30-Apr-2009
Welcome to Experian QAS' new customer community! As the Customer Marketing Specialist here at QAS, I am excited that we now have a place where our customers can easily find QAS contact, product and data quality information, sign up for customer-centric programs and interact with other QAS customers...
