customer communityData quality news
Call centers given card payment security guidelines
Mar 22 2011, 08:43 AM
Concerns surrounding the exposure of cardholder data in call centers has prompted the Payment Card Industry Security Standards Council to introduce a set of best practice guidelines.
The announcement comes at a time when fraud associated with card-not-present transactions is rising, Jeremy King, the council's European director for security, told the American Banker website.
"As fraudsters continue to target specific industries and channels, we have received a lot of questions about how call centers should handle card data exposed during telephone ordering processes," Mr King said.
The Protecting Telephone-Based Payment Card Data Information Supplement contains information pertaining to how sensitive card data typically enters a call center and step-by-step processes for handling, securing and storing such information.
According to the guidelines, merchants and service providers should take advantage of various security systems and technology that automatically truncates or masks account numbers cardholder data.
Call centers also should not retain such sensitive card data after transactions are authorized, the council advised.
The news comes after Forbes reported that a growing number of organizations are investing in their current call center platforms to improve the services that they offer.
Posted by Richard Jones
Related articles...
-
Making data central to customer service
- May 18 2012 While more businesses are engaging in data collection in order to form a more complete picture of their customer bases, how many of them are actually achieving more insight from the effort?
-
Mobile banking needs to revolve around customer experience, experts say
- May 2 2012 The proliferation of smartphones and tablets in the consumer and business landscape will drive the use of mobile banking over the next 10 years, making it as routine as visiting an ATM.
-
Businesses advised to make use of customer data
- Apr 3 2012 Customer data can be a valuable resource for businesses, according to an expert.
For more data news, you can choose a category of your choice using the filter functionality on the right hand menu
