Case studies

Experian Data Quality customers testimonials

Brooklyn College
Brooklyn College improves student enrollment data

Brooklyn College saved time and money with QAS Pro front-end address verification and QAS Clean back-end cleansing.  This combination allows them to reach their students on the first attempt and provides accurate data which is supplied to other departments on campus.

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Citizens Gas
Increase operational efficiencies with address verification from Experian Data Quality

Learn how Citizens Gas increased operational efficiencies and reduces handling times by implementing Experian Data Quality address verification into their CIS.

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Nevada DMV
Nevada DMV produces accurate address information

The database maintained by the Nevada Department of Motor Vehicles is a critical database in that it is the most complete record of adults in the state of Nevada.

After implementing QAS Pro, employees at the Nevada DMV can now capture standardized address information accurately and effortlessly, thereby delivering a superior level of customer service.

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Grand River Hospital
Grand River Hospital ensures accurate patient registration

With the implementation of QAS Pro, Grand River Hospital has improved its statistical and mail accuracy by 80%.

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Overstock.com
Overstock.com reduced its logistical and customer care costs by close to $1,000,000

This internet retail giant was incurring unnecessary expenses due to inaccurate and incomplete customer data provided by customers during check out, but with QAS Pro Web they were able to reduce costs by an estimated $200,000 within the first six months.

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Saks Fifth Avenue
Saks Fifth Avenue drives better clienteling efforts and streamlines back-end processes

Saks took a two stage approach to verifying their addresses using QAS Pro and QAS Pro Web. By integrating QAS software at the point of sale and into its e-commerce and call center websites, Saks now veriifies addresses across all channels, producing a streamlined operation and high levels of confidence in customer data.

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Umpqua Bank
Umpqua Bank reduces costs and improves customer service

Umpqua Bank reports to have saved $200,000 annually by implementing QAS Pro software in their customer service centers and stores. QAS Pro also helped Umpqua improve customer service by improving on-time deliver of crucial documents.

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Cabela's
Cabela's realized return on investment through email batch cleansing within weeks

Cabela's suspected "bad" email addresses in their database and wanted to eliminate them.  Thanks to Experian Data Quality's email cleansing service, they were able to find and correct these "bad" addresses, allowing them to reach as many subscribers as possible through email. 

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Minnesota State University
Minnesota State University Mankato Foundation ensures accurate address database

Minnesota State University's Mankato Foundation implemented QAS Pro and QAS Names to ensure contact accuracy, increase donations, and eliminate costs associated with missed opportunities, mismanaged contact information, and staff re-work.

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Palm Beach County
How utilities companies can benefit from address verification software

Palm Beach County Water Utilities and Palm Beach County Property Appraiser experienced improved customer service in their call centers and a reduction in returned mail by implementing Experian Data Quality address verification software.

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