Case studies

Experian Data Quality customers testimonials

ALDO
ALDO identified and corrected syntax and domain errors by verifying email address deliverability

ALDO collects email addresses at their brick and mortar stores, but wanted to ensure these addresses were valid and deliverable. The shoe and accessories retailer implemented Experian Data Quality's email validation service to improve email accuracy and customer satisfaction. ALDO has seen an increase in their email list size, as well as a decline in bounce rate.

Read full case study

Download PDF

Cabela's
Cabela's realized return on investment through email batch cleansing within weeks

Cabela's suspected "bad" email addresses in their database and wanted to eliminate them.  Thanks to Experian Data Quality's email cleansing service, they were able to find and correct these "bad" addresses, allowing them to reach as many subscribers as possible through email. 

Read full case study

Download PDF

CDLE
The Colorado Department of Labor & Employment improves processes and database accuracy

The Colorado Department of Labor & Employment (CDLE) had inaccurate addresses for citizens, resulting in undeliverable mail and poor data quality. CDLE implemented address verification on the front and backend, causing a 20 percent improvement in database accuracy.

Read full case study

Download PDF

Fresno Pacific University
Fresno Pacific University implements address validation software within Salesforce CRM

Fresno Pacific University deployed Experian Data Quality address validation software within Salesforce CRM. The pre-integration has allowed Fresno Pacific University to easily validate contact information for prospective students, resulting in enhanced staff productivity and marketing campaign efficiency.

Read full case study

Download PDF

Midmark
Midmark improves data quality within Oracle E-Business Suite

Midmark had problems with inaccurate addresses in their ERP system, resulting in undeliverable mail and returned shipment fees. Midmark utilized Experian Data Quality's integration into Oracle E-Business Suite, allowing addresses to be verified at point of entry. With a turn-key solution, the organization has increased operational efficiency and overall data quality.

 

Read full case study

Download PDF

Overstock.com
Overstock.com reduced its logistical and customer care costs by close to $1,000,000

This internet retail giant was incurring unnecessary expenses due to inaccurate and incomplete customer data provided by customers during check out, but with QAS Pro Web they were able to reduce costs by an estimated $200,000 within the first six months.

Read full case study

Download PDF

Saks Fifth Avenue
Saks Fifth Avenue drives better clienteling efforts and streamlines back-end processes

Saks took a two stage approach to verifying their addresses using QAS Pro and QAS Pro Web. By integrating QAS software at the point of sale and into its e-commerce and call center websites, Saks now veriifies addresses across all channels, producing a streamlined operation and high levels of confidence in customer data.

Read full case study

Download PDF

Umpqua Bank
Umpqua Bank reduces costs and improves customer service

Umpqua Bank reports to have saved $200,000 annually by implementing QAS Pro software in their customer service centers and stores. QAS Pro also helped Umpqua improve customer service by improving on-time deliver of crucial documents.

Read full case study

Download PDF

US Interactive Media
US Interactive Media evaluates new lead sources faster and increases conversion rates

US Interactive Media deployed Experian Data Quality's real-time data enhancement solution to improve lead quality. With QAS Prospect IQ, US Interactive Media has been able to quickly detect high-quality leads, allowing increased conversion metrics and lower acquisition costs.

Read full case study

Download PDF