Experian QAS customers testimonials
Adelphi University
Adelphi University implements QAS to eliminate duplicate records
Through the implementation of QAS Clean, and QAS Pro in conjunction with their Raiser's Edge database, Adelphi University was able to improve their data quality, and realize savings of $24,000 annually.
Brevard County Clerk
Brevard County Clerk implements QAS to verify contact information
Through the implementation of QAS Pro address verification software, Brevard County Clerk saw significant reductions in returned mail, improved delivery time of court communications, and both time and cost savings.
Brooklyn College
Brooklyn College improves student enrollment data
Brooklyn College saved time and money with QAS Pro front-end address verification and QAS Clean back-end cleansing. This combination allows them to reach their students on the first attempt and provides accurate data which is supplied to other departments on campus.
Cabela's
Cabela's uses email cleansing service
Cabela's suspected "bad" email addresses in their database and wanted to eliminate them. Thanks to QAS' email cleansing service, they were able to find and correct these "bad" addresses, allowing them to reach as many subscribers as possible through email.
Centrica
Centrica boosts customer address acquisition
By upgrading to the latest version of QAS Pro, Centrica has created a standardized process of address verification used across the British Gas infrastructure.
Charleston Co. P&R Commission
Charleston County Park and Recreation Commission ensures clean member data
CCPRC staffers were manually researching bad addresses one-by-one, either by phone or through an Internet look-up service. Now with QAS, CCPRC is able to use its budget wisely, cut postal expenses, and provide an excellent level of customer service and satisfaction which encourages repeat visitors.
Citizens Gas
Increase operational efficiencies with address verification from Experian QAS
Learn how Citizens Gas increased operational efficiencies and reduces handling times by implementing Experian QAS address verification into their CIS.
Drugstore.com
Drugstore.com implements real-time address verification
Drugstore.com was spending more than $150,000 annually on address correction fees and faced an equally damaging cost: diminished customer service. After installing flexible and customer-friendly QAS software, Drugstore.com significantly reduced address correction fees by $100,000 annually.
Educational Employees CU
Educational Employees Credit Union improve member services
EECU was experiencing increasing volumes of returned mail due to incorrect addresses, which impacted their ability to communicate with members in a timely manner. With QAS Pro in place, EECU increased overall efficiency, enhanced fraud detection efforts, and reduced the costs associated with returned mail.
Fairytale Brownies
Fairytale Brownies able to reduce address correction fees
Fairytale Brownies was experiencing unnecessary shipping expenses due to incorrect addresses provided by their customers. Upon deploying QAS software in their call center and on their website they saw a significant improvement in operational efficiency and saved over $100,000 on shipping expenses as well.
Grand River Hospital
Grand River Hospital ensures accurate patient registration
With the implementation of QAS Pro, Grand River Hospital has improved its statistical and mail accuracy by 80%.
Gwinnett Co. Sheriff's Dptmt.
Gwinnett County Sheriff's Department improves customer data quality
Gwinnett County Sheriff's Department experienced an immediate improvement in address quality and reduced capture time after deploying QAS Pro address verification software.
Hach
Hach improves accuracy of customer contact data
Hach, a business-to-business water analysis operation, deployed QAS Pro address verification at key customer contact points in order to gain the 98% accuracy rate that they enjoy today.
Hastings Mutual Insurance Comp.
Hastings Mutual Insurance Company fixes incorrect addresses
In addition to losing $80,000 a year from labor, postage and printing costs, Hastings Mutual was suffering from a database of thousands of incorrect and duplicate addresses.
With the implementation of QAS Pro, Hastings Mutual was able to eliminate its "dual-entry" system, which required that each address be entered twice to ensure accuracy, saving employees significant time and effort and boosting productivity.
Hudson Valley Hospital Center
Hudson Valley Hospital Center implements patient address validation
Hudson Valley Hospital Center has reduced returned mail by over 65% with QAS' address verification tools. Used throughout their Admitting, Rehabilitation, and Emergency Departments, the added functionality has improved the delivery of financial and clinical correspondence and has also helped to combat identify fraud attempts.
Loudoun Co. Treasurer's Office
Loudoun County Treasurer's Office improves by verifying address data
Loudoun County Treasurer's Office saved over $17,500 by eliminating rework caused by returned bills within the first six months of implementing QAS front-end and back-end address cleansing solutions.
Minnesota State University
Minnesota State University Mankato Foundation ensures accurate address database
Minnesota State University's Mankato Foundation implemented QAS Pro and QAS Names to ensure contact accuracy, increase donations, and eliminate costs associated with missed opportunities, mismanaged contact information, and staff re-work.
Nevada DMV
Nevada DMV produces accurate address information
The database maintained by the Nevada Department of Motor Vehicles is a critical database in that it is the most complete record of adults in the state of Nevada.
After implementing QAS Pro, employees at the Nevada DMV can now capture standardized address information accurately and effortlessly, thereby delivering a superior level of customer service.
Northern Michigan University
Northern Michigan University ensures student address validation
Northern integrated address verification with Banner Student to guarantee the accuracy of student address data in real-time as it is submitted via the Web. Now the university has confidence that the address data entered by students is complete and usable by all campus departments.
Northwestern University
Northwestern University improves alumni databases
Staff at Northwestern's Gift and Records Services department are using QAS Pro to validate addresses. This drastically reduces the number of returned alumni magazines and donor tax receipts while speeding up data entry by around a minute per record.
Overstock.com
Overstock.com prevents bad customer data
This internet retail giant was incurring unnecessary expenses due to inaccurate and incomplete customer data provided by customers during check out, but with QAS Pro Web they were able to reduce costs by an estimated $200,000 within the first six months.
Overton's
Overton's uses mailing address validation
At $5 for incorrectly addressed ground mail and $10 for air mail, Overton's management decided they had to do something to reduce carrier correction charges. Upon implementing QAS software, they saw a 29% decrease in delivery surcharges almost immediately.
Pacific Northwest Ballet
Pacific Northwest Ballet reduce returned mail
With the PNB database riddled with address errors, more than 16% of all marketing mail was being returned. QAS Pro was introduced to validate patron addresses, achieving a "negligible" rate of returned mail.
Palm Beach County
How utilities companies can benefit from address verification software
Palm Beach County Water Utilities and Palm Beach County Property Appraiser experienced improved customer service in their call centers and a reduction in returned mail by implementing Experian QAS address verification software.
People's Alliance Fed. CU
People's Alliance Federal Credit Union eliminates bad address data
People's Alliance Federal Credit Union reduces returned mail and improves member service across departments through the implementation of QAS Pro and QAS Clean address verification software.
RI Dptmt. of Labor and Training
Rhode Island Department of Labor and Training ensure accurate mailings
More than 75,000 Rhode Island residents filed unemployment claims through the state government last year. Staff have to enter two correct addresses for every claim: the claimant's and the employer's.
Kathy Conti, Department of Labor and Training: "We used to enter an incorrect address and not know it was incorrect until weeks later, when the claim form would be returned by the Post Office."
Saint Peter's University Hospital
QAS helps reduce hospital's bad debt levels with patient address verification - QAS Case Studies
Having experienced $3 million per year in bad debt that was directly attributable to inaccurate addresses, this NJ hospital now uses QAS Pro in the main registration and ER registration areas.
James Bowden, Director of Patient Financial Services: "It became apparent right away that this system was going to save us money."
Saks Fifth Avenue
Saks Fifth Avenue implements data quality tools
Saks took a two stage approach to verifying their addresses using QAS Pro and QAS Pro Web. By integrating QAS software at the point of sale and into its e-commerce and call center websites, Saks now veriifies addresses across all channels, producing a streamlined operation and high levels of confidence in customer data.
UConn Foundation
UConn Foundation uses QAS data verification to improve mailing accuracy
The UConn Foundation uses QAS products to achieve 90% mailing accuracy rate, boost donation opportunities, and save $40,000 annually in mailing costs.
Umpqua Bank
Umpqua Bank able to verify customer addresses
Umpqua Bank reports to have saved $200,000 annually by implementing QAS Pro software in their customer service centers and stores. QAS Pro also helped Umpqua improve customer service by improving on-time deliver of crucial documents.
University of British Columbia
University of British Columbia improves accurate alumni data
By using QAS Pro, UBC has reduced call times, nearly eliminated address errors and added value to the tracing program. The improvements to the program have improved relationships with alumni while increasing a sense of pride among the student callers.
University of Western Ontario
The University of Western Ontario generates accurate contact data
The University of Western Ontario deployed QAS for PeopleSoft, an Oracle-built integration, to ensure the accuracy of its alumni database and eliminate time-intensive address data research. Since the implementation, Western communicates more effectively with alumni, and advancement services staff has the time to take on additional projects.