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Increase call center efficiency with mailing address verification

Contact center managers from every industry share two important goals for their operators and call center database software systems:

  • Reduce average call durations
  • Improve the speed and accuracy of data entry

In combination, these two aims can cut costs and boost productivity, freeing up more time in the call center to cross- and up-sell while maximizing data quality in the database.

One piece of software can help with all this and more

By performing mailing address verification during data entry, QAS software minimizes the time it takes to enter a fully validated and standardized address. Along with improving address quality overall, this approach leads to higher service levels, as shorter call times mean less customer waiting and fewer abandoned calls.

The software works with almost any type of call center database software and actively helps the user find the right address through direct access to the latest* U.S. Postal Service® (USPS®) data.

Beyond the call center, better address quality reduces returned mail, improves marketing ROI and provides better overall customer service throughout the organization.

QAS recommendations for call centers

QAS Pro
Fast and accurate mailing address verification. Essential for any high-volume call center. Easy to install and simple to use.

QAS Batch
Automatic address cleaning for existing addresses. Keeps address quality high and customer data fresh over time.

See also: Retail, catalog and mail order solutions from QAS


More benefits for call centers

Outstanding customer service

Verifying addresses as they are entered actually speeds up the order entry process, as addresses don't have to be carefully spelled out to ensure accuracy. When mailing address verification is done by your call center operators with customers still on the phone, products ordered through your call center database software are more likely to be delivered correctly and on time, keeping customers happy and loyal.

Straightforward setup and training

The software is easy to use, with the added benefit of quick and straightforward installation. Typical setup takes less than half a day and user training can be kept to a minimum. In fact, the address capture interface is so intuitive that many users can often pick up the basics of the software with hardly any training at all.

Broad compatibility

QAS works with virtually any database on all major software platforms. QAS already has customers using QAS with Siebel, Oracle, CommercialWare, Ecometry and other leading customer relationship management packages.

* Accurate address validation requires the latest address data. All QAS customers receive regular data updates.