Billing address verification for utilities

An incorrect customer address could mean uncollected revenue, unnecessary engineer visits and even potentially life-threatening situations for power and utilities providers.

Experian QAS offers a solution tailored to address the challenges affecting the utilities industry. Our accurate names and addresses products, enhanced with utility information, maximizes the value of new or existing customer data.

Experian QAS' products capture, validate, cleanse, standardize and enrich customer contact information and work with any application used to enter address data.

Point-of-entry customer data verification improves efficiency

Experian QAS software verifies and standardizes customer data at the point-of-entry, helping to avoid:

• high volumes of service calls to call centers
• time spent researching address details and reworking documents
• returned mail
• budget cuts and staff reduction

QAS Recommendations for Utilities

See also: Government solutions from QAS

More benefits for Utilities

Agencies save time and money

Using QAS to verify customer’s addresses at the point-of-entry reduces the time spent by staff researching incorrect addresses after the fact, when customers are not available to validate changes. QAS’ solution provides an interactive means of verification and standardization up front, eliminating the need for time consuming research and formatting afterwards. Capturing the right addresses reduces return mail, saving money on postage.

Reduced return mail

Having correct addresses not only saves on postage, but it also provides the foundation for effective customer service. You will want to avoid operational issues that could potentially upset customers such as delayed service or mailings. In addition, ensuring that your marketing messages reach your customers will go a long way in strengthening your customer relationships.

Improved Cash Flow

QAS Software will help eliminate undelivered bills. As a result, you will be able to count on your bills arriving to your customer as expected. Timely billing will help to improve cash flow.