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Summary
This document lists and describes all the data-related error messages/codes that may be returned by QuickAddress products. Possible causes for these errors include corrupt or expired data files, an invalid data directory, and missing data files. In most cases the problem can be resolved by performing the latest data update.
Symptoms of a data error
There are two forms of error messages depending on your product implementation. Desktop product users receive error messages, i.e. a textual description of the problem. However, API users receive a number of different error codes (which have the form –XXXX, where X is a number). Error codes are returned when there is a problem with the installed and referenced QuickAddress data files.
Data-related error codes include:
Description
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Error Code
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Product
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Suggested Corrective Action
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File read failure
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-1012
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ALL
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Perform the latest data update / use the QuickAddress Data Checker
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File Access Denied
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-1016
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ALL
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Check permissions on the data directory
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Data File has expired
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-1021
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ALL
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Perform the latest data update
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Bad Data Directory
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-1037
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ALL
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Check location of the data directory in configuration file
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Unable to change country database
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-3405
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WORLD/V4
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Perform the latest data installation for the appropriate country’s data
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No countries configured or some other serious error
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-3410
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WORLD/V4
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Check the installed countries in qawserve.ini or by using the configuration editor
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Data set cannot be used
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-4570
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WORLD/V4
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Perform the latest data update
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DataPlus set not found
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-1402
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UK
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Install the appropriate DataPlus data files
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Non rapid streets file specified
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-9811
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UK
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Perform the latest data update
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Data Files have Expired
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-9966
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UK
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Perform the latest data update
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Streets file is incorrect PAF version
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-9967
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UK
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Perform the latest data update
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Premise file different to streets file
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-9969
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UK
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Perform the latest data update
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Index file date different from premise and streets files
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-9970
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UK
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Perform the latest data update
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Function call out of phase
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-9974
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UK
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Perform the latest data update / set up API logging
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Couldn't open street file
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-9975
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UK
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Check the data directory in the configuration file / perform latest data update
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When using QuickAddress User Interface or Plug & Go (desktop) versions, the error is likely to look similar to one of the messages below:
QuickAddress Pro UK 3.15:
 
QuickAddress Pro 4.xx:
 
Please note these error messages may vary depending on the QuickAddress product in use.
If QuickAddress has been integrated into another application, the appearance of the error will depend on the way it is “trapped” by the application itself. In this case it may be useful to set up API logging to find the error code.
Solution
A data error message can usually be resolved by performing a data update from the most recent QuickAddress data update shipped. These are dispatched on a regular basis to all QuickAddress customers. (The frequency of updates depends on which data is required). If you cannot locate your latest data update from QAS, please contact support.
Related links
QAS Support Data zone website. |
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