customer communityCustomer data capture for telecoms with Experian QAS
Experian QAS offers tailored customer data capture software to tackle modern challenges that face the telecommunications industry.
Increased competition has forced telecoms companies to focus on accurate customer information. Enhancing customer data capture for accuracy helps streamline billing and call center processes while also saving resources on service calls.
QAS software facilitates data capture and cleansing by verifying addresses at point of entry and standardizing address output. Automated and interactive data correction can also be employed to maintain accurate data over time.
Customer Data Capture
Whether customer contact information is captured in a call center, online or by mail, Experian QAS can ensure accurate data by:
- Identifying duplicates
- Eliminating spelling mistakes
- Preventing typing errors
- Adding any missing address elements
- Updating out-of-date information
Recommended QAS products
QAS
Pro
Quickly and accurately returns a complete address from minimal
information, saving time and reducing errors. Easy to install and
simple to use.
QAS
Batch
Automatic address cleaning for existing addresses in contact
database. Frequent cleansing keeps the database correct, accurate,
and up to date.
More Benefits for Telecoms
Greater Call Center Efficiency
Experian QAS software allows telecom companies to achieve greater efficiency by capturing accurate customer name and address information at the point of sale or enquiry. Pro software creates a significant time savings when entering data as complete address information is provided with very little input, for example the ZIP + 4.
Decrease Postage Costs
Billing and messaging accounts for a significant amount of expenditure for telecom companies. In addition to providing automated address cleansing and validation, QAS Batch is also CASS Certified which can qualify your company for postage discounts.
Avoid Delays in Customer Billing
Experian QAS understands that accurate customer billing is critical to maintaining a satisfied customer base. By using verified addresses on all mailings, your billing and messaging is more likely to reach the appropriate contact in a shorter period of time.
Reach More Customers on Service Calls
Telecom technicians spend a great deal of time locating the correct home or business of a customer. By validating a customer's contact information on the front-end, you can ensure that technicians are going to spend less time attempting to locate a customer with incomplete address information.
